Customer Testimonials

A few weeks ago, I was searching for a mini van for my family. Like many people, I started online, checking out different options in my area. That’s when I found some vans at Normandin Chrysler Jeep Dodge Ram dealership and decided to give myself the opportunity to visit them in person — and I am so incredibly thankful that I did! From the moment I arrived, I’ll admit I was prepared for a battle. After so many unpleasant experiences at other dealerships, I had built up a defensive mindset, expecting to fight through negotiations. But everything changed the ... Read More

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DealerRater - Apr 28, 2025

A few weeks ago, I was searching for a mini van for my family. Like many people, I started online, checking out different options in my area. That’s when I found some vans at Normandin Chrysler Jeep Dodge Ram dealership and decided to give myself the opportunity to visit them in person — and I am so incredibly thankful that I did! From the moment I arrived, I’ll admit I was prepared for a battle. After so many unpleasant experiences at other dealerships, I had built up a defensive mindset, expecting to fight through negotiations. But everything changed the moment I met Manny Olivares. Manny is truly one of a kind. He is not only a highly skilled professional, but more importantly, a genuine, kind-hearted human being who clearly loves what he does. From our first conversation, it felt like I was talking to an old friend — someone who truly cared about what was best for my family and me. In a world where sales pressure is common, Manny reminded me of something I had almost forgotten: the value of being listened to. I want to express my deepest gratitude to Manny Olivares and the incredible finance team who worked tirelessly to make everything possible. I was expecting tough negotiations, but thanks to Manny’s respect, transparency, and patience, the entire process was incredibly smooth. There was mutual respect at every step — even though I came straight from outdoor work, dusty and tired, they treated me with the same dignity and warmth as if I were walking in wearing a suit. It wasn’t just Manny — every single person we encountered at Normandin made a difference. From the amazing finance department who made sure everything worked out perfectly, to the wonderful maintenance and service team who had the vehicle ready and spotless for me, everyone played a part in turning a dream into reality. Even the team responsible for cleaning and detailing the cars deserves huge recognition — every effort was seen and appreciated. Today, thanks to Manny and all the great people at Normandin, I proudly drove home in the van of my dreams, one that will now be a part of many beautiful family memories. I feel accomplished, incredibly thankful, and so happy for this new chapter my family and I are starting. If you are looking for a vehicle, do not hesitate to reach out to Manny Olivares. Trust me when I say — giving yourself this opportunity can change everything. My experience was 100% satisfying, and I recommend Normandin Chrysler Jeep Dodge Ram with all my heart. They are more than just a dealership — they are a group of people who still believe in respect, community, and true service. Thank you once again to Manny Olivares, the finance team, the maintenance and service departments, and everyone at Normandin who made this unforgettable experience possible. You have my deepest gratitude!

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The receptionist is very rude. She is definitely not masking me want to come back to this place. And the service department are lost. They dont know if I will be charged when I just got the jeep here in this dealership. They keep transferring me to the whole department. After I got an antibreak alert system failure. They really want to charge?? I just got the jeep!!

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The sales manager does not honor his word. Out and out distasteful experience doing business with this company. Business without honor, is what they are about.

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I came in to look at Jeeps and from the beginning to end, Davinder was very nice, helpful and assisted us with any questions we had. Definitely would recommend Davinder as a sales rep 🙂

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The worst dealership experience For service I have ever had in my 40 years or driving

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Davinder was my sales person very nice fast response getting back to me for the vehicle we needed.

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Terrible dealership! I purchased a car from them, trading my old car in. They lowballed me. My daughter then went to dealership to buy it. we could keep the extended warranty I had purchased with it originally . They bought it from me for $15,000 but tried to sell to her for $22,000. Absolute scammers!

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Waste of money and time . Nobody cares about the customers! They only want your money.

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Grossly overcharged me for a minor repair; poor customer service. I brought in my newish van (13,800 miles, under warranty) in May of 2021 because the hatch wasn't latching properly. The van has a wheelchair conversion with a manually operated rear ramp; they said the ramp was the problem and charged me 1.5 hours of labor ($360) to tighten some bolts. When I called to inquire about what they did that required that much labor, the mechanic -- Dan Ranalli -- was never available. I left three or four messages over a period of two months, but Dan never returned my calls. Once ... Read More

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DealerRater - Sep 20, 2021

Grossly overcharged me for a minor repair; poor customer service. I brought in my newish van (13,800 miles, under warranty) in May of 2021 because the hatch wasn't latching properly. The van has a wheelchair conversion with a manually operated rear ramp; they said the ramp was the problem and charged me 1.5 hours of labor ($360) to tighten some bolts. When I called to inquire about what they did that required that much labor, the mechanic -- Dan Ranalli -- was never available. I left three or four messages over a period of two months, but Dan never returned my calls. Once I asked to speak with a manager, and a woman got on the phone and said she would walk my message over to the manager's office and he would get back to me later that day. No one ever called back. I called the dealer that sold me the van back East and found out the wheelchair conversion has a warranty, but it will only cover 15 minutes of labor, because that's the amount of time that the repair should take. They told me, "you were ripped off." Normandin probably knows it and that's why they're not returning my calls. So I definitely do NOT recommend this dealer for vehicle repairs, due to their price gouging and terrible (non-existent?) customer service. Take your car elsewhere.

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I'd been warned. While I was purchasing my Pacifca, a young man tipped me off --saying, "don't bring it here for service - they will do you wrong." Absolutely. 100% TRUE. I had to learn the hard way. 139 days after purchasing my certified pre-owned Pacifica, a light popped up on my dash. It was an A with a circle around it - auto-start stop. Jerry, my service representative, reported two different issues to me for repairs: 1. Clicking is caused by passenger door actuator; 2. Problem with autostart caused by a misfire. It will take ~10 days to fix, he ... Read More

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DealerRater - Jul 3, 2021

I'd been warned. While I was purchasing my Pacifca, a young man tipped me off --saying, "don't bring it here for service - they will do you wrong." Absolutely. 100% TRUE. I had to learn the hard way. 139 days after purchasing my certified pre-owned Pacifica, a light popped up on my dash. It was an A with a circle around it - auto-start stop. Jerry, my service representative, reported two different issues to me for repairs: 1. Clicking is caused by passenger door actuator; 2. Problem with autostart caused by a misfire. It will take ~10 days to fix, he said. SIXTEEN days later, nope. That wasn't the problem - it was actually a warped engine and the entire engine must be rebuilt. 4 weeks and 6 days later, I got my van back, but not without a TON of costs and headaches. You see, Normandin aka Steve Rogers, provided a mere portion of the rental car fees for a mere 10 days. Even after repeated requests through Chrysler Customer Care, they left me with the majority of the costs for finding a replacement vehicle while the van was in repair. We are a 6-person, single vehicle household and I am a single mom. This van is our lifeline and the only way to get our kids to/from school. This dealership did SQUAT to provide a loaner vehicle during repairs, and provided absolutely unacceptable customer service. To add insult to injury, the Enterprise Rental Car next door, where Jerry directed me, tacked on $407 of protection fees that I did not want on the vehicle forcing me to work with other companies like Avis, Budget, and Uber while the dealership continually extended the completion date for repairs past the promised completion date. They are running a racket, and they target women. I am filing a lawsuit.

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Purses vs. Pants Clearly this dealership has never seen woman shop for a car or think women cannot afford to buy cars. My appointment was with Si for a Jerp wrangler. While he was kind enough to take me for a test driver and answer questions much less can be said about the management who made the offer with no intention of even attempting to make a deal. I was interested in the lease offer made by Jeep manufacturer. Si kindly "mansplained" to me that there are fine prints with the offer. (Thank you. I am CMO of ... Read More

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DealerRater - May 26, 2021

Purses vs. Pants Clearly this dealership has never seen woman shop for a car or think women cannot afford to buy cars. My appointment was with Si for a Jerp wrangler. While he was kind enough to take me for a test driver and answer questions much less can be said about the management who made the offer with no intention of even attempting to make a deal. I was interested in the lease offer made by Jeep manufacturer. Si kindly "mansplained" to me that there are fine prints with the offer. (Thank you. I am CMO of a high-tech company and well understand what fine print means). The offer put together was just ridiculous. It was more than twice what was advertised and clearly the dealership didn’t even bother to make the deal. Too bad Normadian. You lost a deal because I clearly had intent to buy that day. This explains why there are a bunch of guys just hanging around in the dealership with no customers. And you should be aware there are literally thousands of dealers who are interested in selling regardless of the gender. You are in Silicon Valley for heavens sake!

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Mark was great. He didn’t try to upsell anything and I believe I got the best price possible with his help. The process was quick and very straightforward.

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After weeks of dealing with other dealerships, I was fortunate to find Normandin. I have purchased many cars and can honestly say they were Outstanding!

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Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving at the dealer there was a few minor issues with windows and mirrors that they failed to mention when I had talk to them the day before on the phone. At that point I should have just walked away. We ended up making a deal and I drove the vehicle home, before arriving to my hometown the vehicles check engine light came on and die On me while driving on the freeway. I ... Read More

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DealerRater - Aug 6, 2020

Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving at the dealer there was a few minor issues with windows and mirrors that they failed to mention when I had talk to them the day before on the phone. At that point I should have just walked away. We ended up making a deal and I drove the vehicle home, before arriving to my hometown the vehicles check engine light came on and die On me while driving on the freeway. I was able to pull over try to diagnose the problem and the book said I was out of DEF. I then went to a truckstop and purchased DEF and filled the vehicle. I took the vehicle to my local Ford dealer they recommended changing the fuel filters. I paid to have that work done out of my own pocket and I had not even owned the vehicle 24 hours yet. A few days later the vehicle died on me three times. Coming home from that same trip died on me many times. Call the dealership they refused to help me. I took the vehicle to my local Ford dealer where they started to run diagnostic on it. They finally figured out the issue but the dealer refuses to help pay for the repairs. The repairs are going to be around $9000. I have contacted the dealer many times and they are refusing to help. The only thing they recommend me doing is filing an insurance claim stating that somebody tampered with the fuel system. This is the most dishonest dealership I have ever dealt with in my life..........

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Walked in the dealership and Eli Cruz was our guy ! He was supper Helpful very polite any questions we had he would answer them worked so hard to get us a good deal 😊 was very patient with us, was with us through the whole process until we got the approval thank you so much! I Definitely recommend this place 😊

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walked in knowing what i wanted the dealer worked with me and i was in and out within 2 hrs. Harry who did the paperwork was AMAZING, explained all the paperwork we were signing in such great detail. he made our experience even more great!

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Joy helped me get approved for a Dodge charger. The paperwork was quick and they explained everything for example want warranty covers and what the car comes with. So overall nice people and very professional

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The personnel at the dealership were professional and knowledgeable. They knew specific information about the vehicle I was interested in. The sales manager was courteous and friendly. He was not pushy or tried to sell me additional vehicle options. The finance manager was also friendly and respectful. He explained the purchase contract in detail while putting me at ease. No hidden fees or extra items were pushed on me.

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Great service. The team was very responsive to our needs and very timely in terms of getting all of the paperwork done. Enjoyed the buying experience.

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I do not like car shopping. I think a colonoscopy is more pleasant (really), until now. I was in and out in an hour with a great SUV. The salesman was attentive but not pushy and the finance department was very informative, funny and knowledgeable. I very welcoming dealership from start to finish. If a quality automobile is what you are looking for with great rates, then Normandin is your place. I will recommend them to anyone needing a quality experience top to bottom.

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I leased a new 2019 Jeep Latitude from Normandin recently, and I couldn't be happier with the entire process. The last time I purchased a car was in 2005! The staff here made me feel welcomed upon arrival, with their knowledge, professionalism and courtesy - without any "pressure" tactic. I would recommend any family or friends who's in the market to buy or lease a car visit this Normandin location first! Big thumbs up!

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Today I purchased a brand new Wrangler and I love it. Paul, Jim, Kenny and Thi helped me with the purchase and reminded me why I came to a family owned dealership. All four of them really made the purchase a good experience.

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I do not recommend this dealers service department at all every single time i take my jeep here there is an issue. Also the attendants never seem to know what there talking about and the service manager is very rude. One of the times i had to talk to him he didn't look at me once the hole conversation and seemed so unwilling to help me with my issues. If there was another dealer near me i would change in a heart beat. If i could leave a zero star i would.

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First of all they don't know how to treat customers .In my life i will not use their services again for sure .Zero Star.

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I have been a customer of Normandin Chrysler Jeep for 9 years. Not once have I had a problem with their service, or when I purchased two wranglers (different occasions) from them. Jason in the service department has always made sure that myself and my Jeep were taken care of, never an issue in the service department like some have commented.

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Do not recommend purchasing a vehicle here. I bought a Jeep a few years ago and dealing with the Service Department has been a terrible experience. They do not repair your car within a timely manner, nor will you be able to get in touch with them during the process except for when they want payment. Once you pick up the car, it will most likely still be broken and they will charge you again for a new diagnostic. Even the head of the Service Department is impossible to get in touch with.

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I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the ... Read More

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DealerRater - Jul 18, 2017

I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!

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Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree

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First and last time I will purchase a car from this dealership. Had a bad experience purchasing a new Jeep. Called Mark Normadin (GM) to resolve the issue, but the way Ben (finance guy) treated my wife and daughter after the fact is why I'm posting this review and telling everyone to avoid this dealership. Mark, if you're reading this, you know darn well what your people did. Shame on you, Ben and Harry!

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I seriously wish I could give them 10 stars because it's well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. I'm sure you can tell from that scenario that dealers didn't want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but ... Read More

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DealerRater - Mar 24, 2016

I seriously wish I could give them 10 stars because it's well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. I'm sure you can tell from that scenario that dealers didn't want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but the salesman came back to me with a very high monthly payment and interest rate. He also said I needed to put more money this. Mind you this was after sitting there for 3 hours going back and forth being told they can "make this happen." What really sent me over the edge was when I told the salesman I can't afford the monthly payment; he said "You make great money so you can afford it." I literally got up and walked out the door. So I went online and started my search over for an SUV and came across the cutest 2016 Jeep Cherokee Sport. I fell in love with it. I sent an email inquiry for it and received a response within minutes from Scott Langton. I emailed him about my situation and asked if he thought they would be able to get me into the SUV I wanted. He asked me to come in so they could appraise my car and we would go from there. I went in last night after work with honestly not very high hopes due to my resent experience with other local dealers and as soon as I sat down I knew he was the guy that was going to make it happen. He actually went over my entire situation on paper and explained to me how the SUV I want has great incentives which helps with my current cars negative equity. He also went on the payment calculator and showed me different monthly payments based on different amounts financed and the interest rate. He really took the time to educate me which no one else has ever done. He also asked me how much I could afford on a monthly payment and if there was any wiggle room or if it was a hard number. He said he would make sure he stuck to what I said was a comfortable payment. After filling out my credit app Scott came to me and said "Great news, we can make this work!" After I said I approve the deal Scott took me to see my SUV and it was even better than I hoped for. During the test drive he was going over everything inside and showing me how everything worked. He even went through the Owner's Manual and highlighted some important information to read. Ounce the financing came through Scott turn me over to the finance rep Ben Zahra and thanks to his hard work and perseverance with the finance companies he got me a lower monthly payment and interest rate than they originally told me it would be. Ben jumped through hoops to get me the best deal to stay within the range I told them I could afford and the best thing is; 'they didn't ask for more money down to get it!' Ben was such a delight during the signing process and went over everything a signed in full detail. If I had a question he would explain the answer to me. My entire experience with Scott and Ben was the absolute GREATEST car buying experience I ever had. And at 45 years old I've bought a lot of cars. If you're looking for a new car PLEASE go to Scott at Normandin. I realize they have some negative reviews that people are entitled to review but my experience was AMAZING and I know yours would be too!!! Thank you Scott & Ben, I love my new Cherokee and it's all due to you two!!! Your new lifelong customer, Lisa

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Made a appointment months ago for air bag recall. Was told it could take upto one hour. They took truck in at 8am at 9:05am i asked if it was done and they told me that they had not started yet. This is not the first time I had problems with this place. Not hdppy!

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This was a spontaneous stop for me and my wife as we were in the area. The dealer we dealt with was friendly and seemed well informed about the brand and options we had. Overall it was a good experience and I was surprised to see that this location only had a one star rating as my overall experience was pleasant and I came away with some additional data points that I didn't have earlier.

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I was not very impressed with this dealership and ended up purchasing a car somewhere else. I do not think the sales manager would want someone with excellent credit having to go around and rate shop. He stated we sells cars not rates, but you will not sell anything with that attitude!

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I had a mirror broken on my 3500 Ram got a quote for instulation and part when I did this all information was provided vin type of part at the point of instulation they told me the part was quoted wrong and it would cost more the responsable party for the break had already issued a check they told me they could put the wrong mirror on or put the broken one back or I could pay the diffrece and they would give me a new quote to take to the responsable party {like they would belive that}I paid the ... Read More

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DealerRater - Sep 10, 2010

I had a mirror broken on my 3500 Ram got a quote for instulation and part when I did this all information was provided vin type of part at the point of instulation they told me the part was quoted wrong and it would cost more the responsable party for the break had already issued a check they told me they could put the wrong mirror on or put the broken one back or I could pay the diffrece and they would give me a new quote to take to the responsable party {like they would belive that}I paid the diffrence with a small discount called the service manager the next day Steve Rogers he said he would look into it and call me back later in the day 2 days ago no responce I am 2500 miles from home and dont have the time for a lot of BULL

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The service department used deceptive and unethical practices. I dropped a car off for an oil change that was scheduled by the car owner. I am not the owner of the car and made that very clear, I told them an appointment was scheduled by the owner and I was just dropping the car off. They gave me the work order that had "per customer request" written on the first line in the description of the work to be performed. They told me to sign next to the estimate but never asked me to sign the area authorizing ... Read More

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DealerRater - Jun 3, 2010

The service department used deceptive and unethical practices. I dropped a car off for an oil change that was scheduled by the car owner. I am not the owner of the car and made that very clear, I told them an appointment was scheduled by the owner and I was just dropping the car off. They gave me the work order that had "per customer request" written on the first line in the description of the work to be performed. They told me to sign next to the estimate but never asked me to sign the area authorizing them to perform the work. When I told the owner how much the repairs were she said she only scheduled an oil change. She then called the dealership who in turn told her I had requested the work, another lie. When we both went back to the dealership to get the car and discuss the issue, at first they made it seem like I requested extra work while I was there, then changed their tune and said it was only a recommendation. I asked them why then was I given documentation that stated the owner/customer requested the work? They said they do that with everyone and never question anyone to see if they can make those decisions because it's confrontational, instead the put per customer request knowing full well I was dropping off the car for someone else. Had they said we recommend these additional services are needed I would have told them to contact the owner. Long story short, they said their service agent did nothing wrong when he misled me regarding the owners request for additional work to be done and I am the one who is responsible for agreeing to the work. The sad thing about the whole situation is they felt that having false and deceptive work orders was completely okay. In fact I filed a complaint with Chrysler directly and they agreed that Normandin was wrong on this matter and did not represent the standards set forth by Chrysler Corporation.

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