Customer Testimonials
The receptionist is very rude. She is definitely not masking me want to come back to this place. And the service department are lost. They dont know if I will be charged when I just got the jeep here in this dealership. They keep transferring me to the whole department. After I got an antibreak alert system failure. They really want to charge?? I just got the jeep!!
The sales manager does not honor his word. Out and out distasteful experience doing business with this company. Business without honor, is what they are about.
I came in to look at Jeeps and from the beginning to end, Davinder was very nice, helpful and assisted us with any questions we had. Definitely would recommend Davinder as a sales rep 🙂
The worst dealership experience For service I have ever had in my 40 years or driving
Davinder was my sales person very nice fast response getting back to me for the vehicle we needed.
Terrible dealership! I purchased a car from them, trading my old car in. They lowballed me. My daughter then went to dealership to buy it. we could keep the extended warranty I had purchased with it originally . They bought it from me for $15,000 but tried to sell to her for $22,000. Absolute scammers!
Waste of money and time . Nobody cares about the customers! They only want your money.
Grossly overcharged me for a minor repair; poor customer service. I brought in my newish van (13,800 miles, under warranty) in May of 2021 because the hatch wasn't latching properly. The van has a wheelchair conversion with a manually operated rear ramp; they said the ramp was the problem and charged me 1.5 hours of labor ($360) to tighten some bolts. When I called to inquire about what they did that required that much labor, the mechanic -- Dan Ranalli -- was never available. I left three or four messages over a period of two months, but Dan never returned my calls. Once ...
I'd been warned. While I was purchasing my Pacifca, a young man tipped me off --saying, "don't bring it here for service - they will do you wrong." Absolutely. 100% TRUE. I had to learn the hard way. 139 days after purchasing my certified pre-owned Pacifica, a light popped up on my dash. It was an A with a circle around it - auto-start stop. Jerry, my service representative, reported two different issues to me for repairs: 1. Clicking is caused by passenger door actuator; 2. Problem with autostart caused by a misfire. It will take ~10 days to fix, he ...
Purses vs. Pants Clearly this dealership has never seen woman shop for a car or think women cannot afford to buy cars. My appointment was with Si for a Jerp wrangler. While he was kind enough to take me for a test driver and answer questions much less can be said about the management who made the offer with no intention of even attempting to make a deal. I was interested in the lease offer made by Jeep manufacturer. Si kindly "mansplained" to me that there are fine prints with the offer. (Thank you. I am CMO of ...
Mark was great. He didn’t try to upsell anything and I believe I got the best price possible with his help. The process was quick and very straightforward.
After weeks of dealing with other dealerships, I was fortunate to find Normandin. I have purchased many cars and can honestly say they were Outstanding!
Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving at the dealer there was a few minor issues with windows and mirrors that they failed to mention when I had talk to them the day before on the phone. At that point I should have just walked away. We ended up making a deal and I drove the vehicle home, before arriving to my hometown the vehicles check engine light came on and die On me while driving on the freeway. I ...
Walked in the dealership and Eli Cruz was our guy ! He was supper Helpful very polite any questions we had he would answer them worked so hard to get us a good deal 😊 was very patient with us, was with us through the whole process until we got the approval thank you so much! I Definitely recommend this place 😊
walked in knowing what i wanted the dealer worked with me and i was in and out within 2 hrs. Harry who did the paperwork was AMAZING, explained all the paperwork we were signing in such great detail. he made our experience even more great!
Joy helped me get approved for a Dodge charger. The paperwork was quick and they explained everything for example want warranty covers and what the car comes with. So overall nice people and very professional
The personnel at the dealership were professional and knowledgeable. They knew specific information about the vehicle I was interested in. The sales manager was courteous and friendly. He was not pushy or tried to sell me additional vehicle options. The finance manager was also friendly and respectful. He explained the purchase contract in detail while putting me at ease. No hidden fees or extra items were pushed on me.
Great service. The team was very responsive to our needs and very timely in terms of getting all of the paperwork done. Enjoyed the buying experience.
I do not like car shopping. I think a colonoscopy is more pleasant (really), until now. I was in and out in an hour with a great SUV. The salesman was attentive but not pushy and the finance department was very informative, funny and knowledgeable. I very welcoming dealership from start to finish. If a quality automobile is what you are looking for with great rates, then Normandin is your place. I will recommend them to anyone needing a quality experience top to bottom.
I leased a new 2019 Jeep Latitude from Normandin recently, and I couldn't be happier with the entire process. The last time I purchased a car was in 2005! The staff here made me feel welcomed upon arrival, with their knowledge, professionalism and courtesy - without any "pressure" tactic. I would recommend any family or friends who's in the market to buy or lease a car visit this Normandin location first! Big thumbs up!
Today I purchased a brand new Wrangler and I love it. Paul, Jim, Kenny and Thi helped me with the purchase and reminded me why I came to a family owned dealership. All four of them really made the purchase a good experience.
I do not recommend this dealers service department at all every single time i take my jeep here there is an issue. Also the attendants never seem to know what there talking about and the service manager is very rude. One of the times i had to talk to him he didn't look at me once the hole conversation and seemed so unwilling to help me with my issues. If there was another dealer near me i would change in a heart beat. If i could leave a zero star i would.
First of all they don't know how to treat customers .In my life i will not use their services again for sure .Zero Star.
I have been a customer of Normandin Chrysler Jeep for 9 years. Not once have I had a problem with their service, or when I purchased two wranglers (different occasions) from them. Jason in the service department has always made sure that myself and my Jeep were taken care of, never an issue in the service department like some have commented.
Do not recommend purchasing a vehicle here. I bought a Jeep a few years ago and dealing with the Service Department has been a terrible experience. They do not repair your car within a timely manner, nor will you be able to get in touch with them during the process except for when they want payment. Once you pick up the car, it will most likely still be broken and they will charge you again for a new diagnostic. Even the head of the Service Department is impossible to get in touch with.
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the ...
Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree
First and last time I will purchase a car from this dealership. Had a bad experience purchasing a new Jeep. Called Mark Normadin (GM) to resolve the issue, but the way Ben (finance guy) treated my wife and daughter after the fact is why I'm posting this review and telling everyone to avoid this dealership. Mark, if you're reading this, you know darn well what your people did. Shame on you, Ben and Harry!
I seriously wish I could give them 10 stars because it's well deserved! I have been looking for an SUV for several months to get me out of a 2007 Nissan Altima. The issue I had was an upside down auto loan of $7080.00 on the Altima, fair credit and only $1000.00 to put down. I'm sure you can tell from that scenario that dealers didn't want to deal with me or the ones that did wanted more money down and a very high monthly payment. Last week I almost purchased a Ford Escape from Frontier Ford on Stevens Creek but ...
Made a appointment months ago for air bag recall. Was told it could take upto one hour. They took truck in at 8am at 9:05am i asked if it was done and they told me that they had not started yet. This is not the first time I had problems with this place. Not hdppy!
This was a spontaneous stop for me and my wife as we were in the area. The dealer we dealt with was friendly and seemed well informed about the brand and options we had. Overall it was a good experience and I was surprised to see that this location only had a one star rating as my overall experience was pleasant and I came away with some additional data points that I didn't have earlier.
I was not very impressed with this dealership and ended up purchasing a car somewhere else. I do not think the sales manager would want someone with excellent credit having to go around and rate shop. He stated we sells cars not rates, but you will not sell anything with that attitude!
I had a mirror broken on my 3500 Ram got a quote for instulation and part when I did this all information was provided vin type of part at the point of instulation they told me the part was quoted wrong and it would cost more the responsable party for the break had already issued a check they told me they could put the wrong mirror on or put the broken one back or I could pay the diffrece and they would give me a new quote to take to the responsable party {like they would belive that}I paid the ...
The service department used deceptive and unethical practices. I dropped a car off for an oil change that was scheduled by the car owner. I am not the owner of the car and made that very clear, I told them an appointment was scheduled by the owner and I was just dropping the car off. They gave me the work order that had "per customer request" written on the first line in the description of the work to be performed. They told me to sign next to the estimate but never asked me to sign the area authorizing ...
