Honored the 5 yr extended warranty and fixed the van's fly wheel at no cost. Called me when it was ready and also offered to drive my van over instead of letting me walk over to the very back of the service center. One thing I was dissatisfied with was that they didn't bother topping up the low coolant level , lic plate bulb replacement and interior light replacement.
Yesterday I was in the market for a used Dodge Charger R/T and Normandin's had one in stock that caught my eye. I called ahead and spoke to Dick aka Richard. He was really nice over the phone and quickly got some questions i had answered. The next day I headed down there and we met face to face. Richard helped me out a lot and let me get a feel for the car before i settled on it, the nicest guy you could ever meet. After a lot of funny jokes and some coffee we haggled and settled on a price which I must say was very accomodating. Got the paperwork done and all. Overall the service was great and Richard is one of the best especially for first time buyers. I'd definitely recommend Normandin!
This review is in regards to Harry Singh's outstanding service. My First lease was the Jeep Grand Cherokee in 2015 and Harry was the sales man that helped me. He was so patient and was 100% about making sure I was fully satisfied. Now 3 years later I went back to drop off the lease and ended up getting another lease for a 2018 Jeep Grand Cherokee and was lucky to work with Harry once again. Mind you, Harry is no longer on the sales floor, he is now in finance. However he dropped all that he was doing to help me with finding my new lease. The lease we picked didn't have leather seats or a sunroof which is a requirement of mine. So Harry set up an apt to have both installed. Harry is a exemplary and genuine customer service example that all should learn from. I hope to continue leasing my car's from Normandin and I sincerely hope to continue working with Harry Singh.
Chris G and Matt N were awesome. Very nice guys with no pressure sales and so easy to work with. I ubered from Santa Cruz and they now have my future business. I researched cars for 3 years and these guys delivered! They also have alot of cars to pick from and best prices i found in entire bay area. Thanks guys! My puppy liked them too.
ohmygosh. Jenny from the service department is amazing! She is my service advisor/ally/super hero! I'm not going to lie....I know nothing about cars and because of that, my experience with previous mechanics has been awful. I completely trust her to take care of me. She's friendly, quick to return calls, straight forward and honest with her expert advice. She's been a dream to work with! Give her a raise!!!!
Normandin had the best price for a new car we were shopping around for, but we were about 6 hours away. Our salesman Chris worked with us on our deal for a few days before we ultimately decided to make the trip from Southern California. Once we got there it was quick and easy process finalizing paperwork, there were no hidden surprises or fees, and we happily drove away in a brand new Cherokee. There was nothing slimy about this dealership, everyone we dealt with was was honest, friendly, and accommodating (thanks for keeping our coffee cups full!) from Chris our salesman to Harry the finance guy! We will absolutely be returning to do more business.
James A. Mulder was my salesman, and having a good one makes the experience so much better... I bought a new Challenger, that they had to get from an other dealer... the whole process was super easy, and done in a timely manner... I got a good deal, with top notch Customer Service, which sets this place a part from the other dealerships... I will be going back when I am ready to upgrade... Thank you for making this a positive experience...
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