Friendly people, great service, sometimes long service line because it is a good place and people know it. Bought my Durango there in 2014 and still taking it there for service.
We all know how stressful shopping for a vehicle can be ...right ....not here at Normandin Chrysler Jeep Dodge and Ram. I have spent the last 2 months shopping for a new truck online and going to dealerships and by several apps on my phone. I was contacted by numerous salesman that all left me feeling they didn't really care about what I wanted. All they cared about was getting me to the dealership and waste my time showing me trucks that I didn't want. I knew exactly what I wanted . Just couldn't find it at any of my local dealership. Then I found my dream truck at this dealership 350 miles from where I live. My first contact was with Richard Sheppard. We spoke about the truck I wanted and immediately I knew that I had been blessed to have Richard as my salesman. Richard made the whole buying experience stress free and easy. Richard and I worked out all the details over the phone down to the monthly payment. My father and I flew out of Ontario Airport to San Jose and took a short taxi ride over to the dealership. My Dad asked me if I checked the times on the return flights from San Jose to Ontario....and I said why you don't want to drive home with me ? And he replied with well honey just in case ..... I said no Dad I didn't. I just had a feeling that Richard was a man of his word. We met Richard and he was awesome!!!! Richard is such an honest and straightforward salesman with integrity!!! He truly cares about the customer and what they want . Richard had everything ready for us just like we spoke about over the phone. The whole process was so painless! Thank you Richard, it was a real pleasure to do business with you. Everyone at the dealership are so nice and helpful as well. I thought I should mention one last thing about Normandin and the history behind this dealership. Congratulations for being the 2nd oldest dealership in the country. Started making and selling horse carriage in the 1800's. It is still owned and operated by the Normandin family. Dealerships like this don't just happen overnight. They stand the test of time by being the best that they can be. Normandin in my opinion you are the best dealership in country!!!!
Eli and warner were the guys that helped me and they did a great job at getting me the loan that wanted. I recommend you ask for them when you go in. They get the job done. I went in friday to check out some cars but had to leave and they were able to get the paperwork ready for me the next day so all i had to do was go in and sign then left with my new car. I bought a fully loaded chrysler 300.
I had a great experience with Eladio "Eli" Cruz. He was very friendly. I told him what I was looking for. We went through inventory on the computer. Picked out a few cars, test drove one and I was ready to go. Then I proceeded to change my mind about 11 times. He was very patient as I dragged him around the lot to look at cars we already looked at and a couple new ones only to go with the first car I picked. He was nothing but helpful the entire time. We also had a nice chat while we waited for the paperwork to be drawn up. I am very happy with my car buying experience in large part due to Eli.
I had a great experience purchasing a certified pre-owned Jeep Cherokee at Normandin. Dick S. was incredibly helpful, showed me a variety of options, and provided great support throughout the process. There was no pressure to purchase and the overall buying experience was very positive. I would highly recommend Normandin if you're in the market for a new car. Great experience overall! Ask for Dick!
Richard Shepard was great in helping us find our vehicle couldn't have had a better experience!
Bijoy is awesome, this dealer switched me from a Chevy lover to Dodge...i recommend everyone check them out...drive a truck and you'll be a believer.
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