"Outstanding Service"

I wanted to give a huge "shout out" to you and your staff. Last month, I brought my vehicle in for the yearly maintenance. When I got home, it began to leak oil. I kept an eye on the oil drip to see if it would cease, but it did not. So I am very grateful to you for sending Bob out to the home to repair the oil leak. As I mentioned in my initial email, I work 7 days a week, and it was impossible for me to leave my car again. Thank you so much for this outstanding service! It is good to know the Normandin crew continues to carry on the tradition of caring for its customers.

Judy H

"Great Experience"

Had a great experience with Kenny Huynh at Normandin. Bought a 2009 Jeep Liberty, the process was painless and did this during my lunch break. That never happens that fast!!  I will definitely go back!

John M.

"The Best"

This was the best car buying experience. I communicated with Lee through the internet an let him know exactly what I wanted. When we pulled up the vehicle was all ready there waiting for us to test drive. He went over the entire vehicle for us and answered all our questions.  We told them what we anted to put down and what we could afford to pay. Everything went smoothyly with the financing, we did not have to wheel and deal lol. Will be aback when ready to purchase in the future. FYI I drove 50 miles out of the way for the same vehicle that was at the San Leandro location because of the service, was on their lot for almost an hour and no one spoke to us or tried to help. The customer serbice at Normadin is excellent!

Mykia F.

"Comfort and Trust"

I'd like to start off by saying that I have never purchased a new car until I came across this dealership. I had gone to 2 other Dodge dealerships, and luckily this one was the best out of all 3.

Oliver helped us out as soon as we got there. Their team wasn't pushy or rude. They were very helpful and didn't take too long trying to play the "game". Ben, the finance guy was cool and very nice to do business with. 

Buying a brand new car requires feeling some kind of comfort and trust in the people you are purchasing it from. I felt that when I was at Normandin.

Steve M.

"Quick Service"

We bought our Jeep Commander, including a maintenance contract here a couple of years ago and so far we have had only excellent customer service. Jason our maintenance guy is very reliable always returns phone calls the same day. 2 months ago our other Jeep had problems with the windows. They did not close and were half way stuck. They took us in right away and fixed the problem. Then 2 weeks later the same problem appeared with one back door window and again the problem was fixed the same day. We have been very loyal Jeep clients and would not think of changing to a different brand or maintenance shop!

Edwin D.

"Great Service!"

Great service! 

Jason Horwood has been my service adviser since I bought my Grand Cherokee (from another dealership) in 2005. He's extremely courteous and helpful. When I needed to have the struts for my lift gate and lift glass replaced (two separate instances), he offered to have them installed while they were doing routine maintenance. 

He remembers you and does whatever he can to make sure your vehicle is serviced promptly and professionally. 

I'll be going to Normandin for service as long as I own my Jeep.

Eric O.

"A Positive Car Buying Experience"

REVIEW 2 - SERVICE - took the Jeep Grand Cherokee in for some basic work and the folks were fast, efficient, and very helpful.

REVIEW 1 - I entered the situation with the knowledge that I had a price set and should I be unable to achieve said price, I would not hesitate to walk away from the deal with a broad grin on my face that would tell the world I am no sucker! Of course, some of that is nothing more than male posturing, because as we all know, buying a car is nothing more than a pissing match between buyer and seller.

In the end, it took two hours of negotiating, and the price of the vehicle dropped $6000 from the original ask.  I liked the folks I dealt with, and I am fairly happy with the Jeep. Yes, it has quirks, but those will be addressed when I return for service.

Car buying is a challenge, but there are ways in which one can turn the experience into something more than the equivalent of having a colonoscopy.

1. Know the price you're willing to pay.
2. No warm, fuzzy feelings for the situation? Use your legs and walk out!
3. Don't get steamrolled - speak up.
4. Prepare - know what you want and insist on it.

If all else fails, use a credit union auto buying service. The process seems to take all of the sting out car buying. No haggling, and they find you the exact car you want.

Good luck!

Craig R.

"Easy to Work With"

I agree that buying a car, new or used, can be a real pain. I have no idea how it all works. Sometimes I think the auto dealers make it hard on everyone with the "beat me down on the price" approach to sales.
With all the cars they sale I am not surprised that other people have had problems. But these problems should not happen!

We have bought 4 Jeeps there and were treated with respect and were able to get through the process without any hassles.

Service has been excellent. Parts will give you a AAA discount. 

Overall this is a family owned business and I have found all the folks there easy to work with and approachable.

Larry G.

"They Are Excellent"

I am posting to tell about a recent experience with the Service Department, but have also had great experiences with the dealership in all the other departments.

1) Last week, my Jeep Grand Cherokee had a rear blinker light and brake light malfunctioning, discovered during a car inspection at the DMV for my son's behind the wheel driving test.  At this point, the test was over and I would have have the car repaired and reschedule an appointment. If you have been to the DMV lately, appointments have about a month lead time.

So, I called  Normandin Service Department and explained my situation and asked if I could bring the car in as a drop in, RIGHT NOW. The rep had great customer service, "Bummer," he said and agreed to see the car. I had a small time window to get back to the DMV to resume the test.

At the Normandin Service Department, the service was EXCELLENT. All of the bays were in use with other car repairs and the Service Department Manager expedited my repair by working on it with another Service Manager to personally solve my problem. Great attitude and great service. We had the car fixed and were able to get back to the DMV to continue the driving test. Whew!

Now for other experiences... 
2) Sales: Purchased my Jeep Wranger Sahara with all of the extras that I wanted and at the price that I wanted. The sales rep and finance rep were both respectful and acknowledged that I knew what I wanted and did not try to sell me a different model, and there were no issues about me being female.

3) Body Shop: My Sahara was rear-ended and Normandin handled the body work that involved a replacement of the back bumper, light. Again, it has handled very professionally. The work was excellent and the staff handled everything.

4) Service: Maintenance. I've had maintenance work done and it has always been a good job. As far as prices, maintenance is expensive, but their prices aren't out of range than what I've found at other service centers. 

I currently own a Wrangler and a Grand Cherokee and this is the best Jeep dealership and service center that I have used.  

I would say that they are excellent.

Laura K.

"Extremely Happy"

I was extremely happy with my recent Challenger R/T purchase, I decided to share my story and created a review on Yelp.com.  The review was removed due to filters that thought I was a "fake" reviewer or a competitor slandering another business.  I was disappointed because I felt the service I received had to be recognized and shared.  Anyways, I want to forward it to you (below) and thank you and your team for the excellent effort provided in finding my vehicle.  I am a Dodge fan, I also own a 2000 Durango R/T which I have kept in pristine condition.  I now own a beautiful 2011 Challenger R/T which I intend to do the same!  Thanks again, and I look forward to continuing my service at your dealership.

Yelp post:

Ok, so where do I start. Two months ago, I began my car search.  I was interested in purchasing a 2011 Challenger.  I first visited Stevens Creek Dodge and experienced the WORST service humanly possible.  The rookie sales guy and his "manager" were dealership bullies.  Our conversation at the table after the test drive lasted no longer than five minutes.  The interrogation and pushy attempt to get me to submit to the old "how much do you want to pay monthly" line, was lame.  I became very uninterested in wanting to buy a car.  I thought, okay, the last time i bought a car was five years ago and five years before that and both times I dealt with the same "bully" sales guys at different dealerships.  I ended up giving in because I wanted the cars.  Geez, ten years later and its still the same jerks that run the show.

So, two months pass after that incident & I decided to give Normandin on Capitol Expressway a try.  I called ahead of time, asked to speak to the fleet manager and was transferred to Lee.  I explained to Lee about the guys  at Stevens Creek and how customer service would actually be nice for a change.  Lee said, "come by, lets see what we can do."

I showed up a little after lunch time, test drove an RT challenger and began the negotiations.  Lee was straight forward, told me the actual price based on what add-ons i was looking for without the smoke and mirrors and he took the time to go through the various options and models.  Lee was extremely thorough with all the details.  Long story short, he found the RT Plus model to my EXACT specifications at another dealership in Walnut Creek and with the help of Randy and the owners, did a vehicle trade to get the car I wanted over to Normandin.  

That day was Lee's "Friday" & he was supposed to be off at 5pm.  My challenger was en route from Walnut Creek to San Jose at around 6:30pm.  Lee called his family and said he'd be home a little late to finalize my purchase.  The car arrived and was detailed and ready by 8pm.  Lee stuck around & was insistant on going over the walkthrough in full detail despite holding over passed his off time.  I left about 9pm with my new 2011 Challenger R/T!  

The eight hour process from start to end was a pleasant experience.  I was extremely impressed with Lee's commitment, excellent customer service, friendly demeanor and most importantly going above and beyond the call of duty to help me out.  

My experience with Lee gave me faith in the car buying system.  I was treated like a human and not a stat.  Give Lee Roebke a buzz, he'll do his best to get you into the car you want.

Edward D.

"The Best Experience"

Just had a wonderful experience here buying a top-of-the-line Jeep Grand Cherokee Overland. I went through their Internet manager, Kenny Huynh, and the costs were presented openly and I drove away feeling I had bought a great vehicle at a very good price. Anytime anything took more time than they expected it should have, personnel apologized and I felt I was a valued customer. And Mark did a great job explaining all the features (a lot!) to us. The best experience I've had at a car dealer!

Tom N.